Refund policy

Returns and refunds

You have 45 days from the day your order arrives to return it. That is longer than the law requires, and it includes skin reactions. If your skin does not get on with the gel, that counts as a reason.

You do not need to give us a reason at all.

How to start a return

Send us a message through our contact form, or email nouxnailsde@gmail.com, and include your order number. We will reply with the return address and instructions. Please wait for that reply before sending anything back, so your parcel reaches the right place and we can match it to your order.

Opened packs are fine

You can return a kit you have already opened and tried. We would rather you test the strips on your own nails than guess. The lamp and tools should come back with the kit, and in a condition where we can see they have been used carefully rather than damaged.

Your refund

Once your return reaches us we refund you in full, to the original payment method, within 14 days. That includes the standard delivery you paid on the original order, if you paid any.

Return postage

If the item is faulty, damaged, incorrect, or not as described, we pay the return postage. Contact us first and we will cover it.

If you are simply changing your mind, the return postage is yours to pay. We recommend a tracked service, because we can only refund a parcel that arrives.

First week replacement guarantee

This one is separate from returns, and it is not a refund. If a strip lifts or chips within the first seven days of wear, we will send you a new pack free. Message us with a photo and your order number. You do not need to send anything back.

Faulty items and the lamp

If your lamp or any part of the kit arrives damaged or stops working, contact us with a photo and we will sort it out with a replacement or a refund. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, as described, and fit for purpose. If they are not, you have the right to reject them within 30 days of receipt, and rights to repair, replacement or a refund after that. Nothing in this policy reduces those rights.

Your statutory cancellation right

Separately from our 45 day promise, UK consumers have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel an online order within 14 days of receiving it, and a further 14 days to send the goods back. Our 45 day window is offered on top of that right, not instead of it. You can use whichever is better for you.

Orders that have not arrived yet

If you want to cancel before your parcel is dispatched, message us quickly and we will stop it if we can. We dispatch within 24 hours, so speed helps. If it has already gone out, treat it as a return once it arrives.

Who we are

NouxNails, Winterswijk, Netherlands. Contact: nouxnailsde@gmail.com.